Return policy

Return Policy – Mae & Eden

At Mae & Eden, customer satisfaction is our top priority. We stand behind the quality of our products and always strive to handle returns fairly and reasonably. Refunds are processed to the original payment method used at checkout.

How to Request a Return

To initiate a return, please email our team at info@maeandeden.com and include the following details:

  • Order number

  • SKU or product name

  • Reason for return

Our friendly support team is available 7 days a week to help guide you through the process.

Order Cancellations

Orders are typically processed and shipped within 1–3 business days. You may cancel your order anytime before it ships, which usually means within 3 days after placing it.

Return Window

You may return any eligible item within 30 days of purchase. Please note:

  • Custom or personalized items are not eligible for return or refund.

  • Returned items must be unwashed, unused, and in their original sealed packaging.

  • Items showing signs of wear, washing, or damage may be denied a refund.

Return Shipping & Fees

  • If the return is due to personal preference (e.g. change of mind), return shipping costs are the responsibility of the customer. The exact fee depends on your chosen carrier.

  • If the return is due to a damaged, defective, incorrect, or incomplete item, we’ll cover the shipping costs.

  • For all non-defective returns, a 15% restocking fee applies to cover handling and repackaging.

To help us process your return faster, please include a note in the package with your full name, email address, order number, and reason for return.

Return Address

UNIT 2A, 17/F, Glenealy Tower
No.1 Glenealy, Central
Hong Kong

Important: Returns sent to any other address will not be accepted.

Refund Processing

  • Refunds apply to the product(s) only—original shipping charges (including express or international shipping) are non-refundable.

  • If you received a discounted bundle, all items in the bundle must be returned together to qualify for a refund.

  • Returns involving discount codes or automatic promotions are considered final sale and are not eligible for refunds or exchanges.

Once your return is received, please allow 5–7 business days for processing.

Questions?

Still unsure if your item is eligible for return? Reach out to our team—we’re here to help.